Returns & Exchanges

At Hempz, we want you to love your herbal beauty products as much as we do, which is why we offer a 30-day satisfaction guarantee on all purchases. If you are not completely satisfied with your order, we are happy to assist you with a return or exchange for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once your request is approved, we will email you a prepaid shipping label to download and print at home.

• 3.
  Package Your Items

  Securely pack your items in their original packaging, attach the shipping label to the outside of the box, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  After we receive and inspect your return, your refund will be processed back to your original payment method within 5-7 business days.